In this case, it’s best to contact Xbox support for further assistance. There could be a hardware issue causing the sound to not work in-game. If none of these troubleshooting steps resolves the issue, it’s possible that the problem lies with the Xbox itself. Make sure the audio output is set to the correct device and that the volume is turned up.Under “General,” select “Volume & audio output.”.Navigate to the “System” tab and select “Settings.”.Press the Xbox button on your controller to open the guide.To check your audio settings, follow these steps: One cause for no sound in-game but sound on the dashboard could be a problem with the audio settings on your Xbox. This option should only be used as a last resort or if you’re planning on selling or gifting the console. It’s important to note that if you choose the option “Reset and remove everything,” all user data, including accounts, saved games, settings, home Xbox associations, and all games and apps, will be deleted. From here, select Reset console and choose the option “Reset and keep my games & apps.” This will reset the operating system and delete any potentially corrupted data, but your games and apps will remain intact. To do this, press the Xbox button to open the guide, then select Profile & system > Settings > System > Console info. If a hard reset doesn’t solve the problem, you may need to reset your Xbox Series X to its factory settings.
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